Privacy Policy
Effective September 23, 2026
BigRoad is operated by MPT OF NY, LLC (“we”, “us”). This policy describes how we handle information when you use the BigRoad website and mobile app at bigroad.app.
Information we collect
- Account information. If you sign in (for example with Sign in with Apple or email), we store your account identifier and email address when provided by the sign-in provider.
- Location data. When you use routing, navigation, or drive recording, your device location is used to calculate routes and show your position on the map. During active navigation in the iPhone app, location and spoken guidance can continue with the screen locked or another app open. Locations, destinations, stops, and truck dimensions are sent to our routing providers when routes or reroutes are requested. We do not sell your location data.
- Truck and route settings. Truck dimensions and route preferences you enter are stored on your device and sent to our servers when you request a route.
- Community reports. If you submit clearance or weigh-station reports, we store the location and details you provide.
- Subscription status. If you subscribe, we store billing status needed to unlock paid features (via Apple App Store or other payment providers).
How we use information
- Provide truck routing, navigation, overlays, and account features
- Maintain your subscription and free trial status
- Improve reliability and fix errors
- Respond to support requests
What we do not do
- We do not sell your personal information.
- BigRoad is not an ELD and does not create or store official FMCSA driver logs.
Third-party services
BigRoad uses HERE for routing and place searches, TomTom for supplemental lane guidance when enabled, and map and public road-data services including OpenStreetMap-related services. Map requests can disclose the area you are viewing and your IP address. Apple handles Apple sign-in and App Store purchases; Stripe handles website billing when enabled. Hosting and network providers process requests to operate the service. These providers process data under their own policies when their services are invoked.
Data retention
Account and subscription records are kept while your account is active and as needed for billing and legal compliance. Drive recordings and truck settings stored on your device remain under your control unless you delete them.
Your choices
- Use Exit Navigation to stop active background navigation. Switching apps or locking the screen does not end native navigation. You can also revoke location permission in iPhone Settings.
- You can sign out of your account at any time from the Account screen.
- You can manage App Store subscriptions in your Apple ID settings.
- Use Account → Delete account to permanently delete your BigRoad account and its sign-in links. Apple users confirm their identity so we can revoke Apple authorization. Saved places and settings on the current device are cleared; clear locally stored data separately on other devices.
- Account deletion does not cancel an Apple subscription. Cancel it in Apple Account subscription settings. Website subscriptions are canceled during deletion. Payment providers may retain transaction records required for billing or legal obligations.
Contact
Questions about this policy: support@bigroad.app or visit our Support page.